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Anne-Marie Bajwa, President & CEO

Anne-Marie has worked in the non-profit sector for over 35 years, developing and implementing programs and services for adults with developmental disabilities, autism and physical challenges. She was appointed President of the Charles River Center in October of 2016, after serving as the agency's Chief Operating Officer since 2008. She has played a pivotal role in the growth of the Charles River Center, as she oversaw the Day Habilitation, Residential, Family Support, and Employment divisions.

For seven years, Anne-Marie has served as Chairperson of the Massachusetts Day Habilitation Coalition. She has been an active member of the Association of Developmental Disabilities Providers for a decade, working on the Autism Blueprint and Employment First committees. Anne-Marie holds a bachelor’s degree in special education from Boston College and a master’s degree in public administration from Bridgewater State University.


Carol Alden, Vice President, Day Habilitation

Carol joined the Charles River Center in 2010 as Vice President of Day Habilitation. She has worked as a Speech-Language Pathologist in a variety of settings – public school, home care, acute hospital settings, inpatient and outpatient rehabilitation hospital settings and nursing homes. For many years, Carol was Director of Speech-Language and Hearing at New England Sinai Hospital, served on the Legislative Council of the American Speech-Language-Hearing Association (ASHA), and worked as case manager for individuals with traumatic brain injuries. Carol received undergraduate and graduate degrees in Communication Disorders from Montclair University in New Jersey.  


Anna Brodziak, Chief Financial Officer

Anna joined the Charles River Center in 2003 as an Administrative Assistant. After a year in that role, she was offered the position of Director of Accounting, which she held for 13 years. In 2017 she was promoted to the position of Chief Financial Officer. Anna has Bachelor of Accounting degree from Bentley College in Waltham, Massachusetts.  


John Byrne, Senior Director of Employment and Day Services

John joined the Charles River Center in 2019 as Senior Director of Employment and Day Services of both the Needham and Natick locations. Prior to joining Charles River Center, John was employed by CLASS, Inc. in Lawrence, Massachusetts, where he worked for nearly 10 years. His most recent position there was Director of Program Supports and Quality. In that role, he acted as management liaison to all regulatory bodies and provided oversight of the Health Services Department and all contracts with the Department of Developmental Services, MassHealth, Massachusetts Rehabilitation Commission and Massachusetts Commission for the Blind. John received his BA in Psychology from Western New England College and a Master of Science in Organizational Behavior from the University of Hartford. 


Jennifer Fagan, Vice President, Residential Services

Jennifer joined the Charles River Center in 2004 as Program Director at one of our homes in Newton. She then served as a Residential Director and was promoted to Vice President of Residential Services in 2012. A graduate of Bridgewater State College, Jennifer has a Graduate Certificate in Human Services Administration and a master's degree in Management from Lasell University in Newton, Massachusetts.  


Cliff Hammel, Director, Maintenance

Cliff started at Charles River Center in 1987 accepting a maintenance worker position. After one year he was promoted to the Director of Facilities and Maintenance. In 1990 Cliff was the recipient of the first Earl Mountain Award at Charles River. In his 30+ years at Charles River Center, he has seen amazing growth of the agency and has participated in all building plans, renovations and construction projects at Charles River Center properties.


Kevin Kacavich, Vice President, Human Resources

Kevin joined Charles River Center in 2011 and coordinates all functions of Human Resources. He is a member of the professional HR associations SHRM, NEHRA, and ASHHRA. Kevin received his Bachelor of Arts degree in History from the University of Massachusetts at Amherst, and his master's degree in Human Resources Management from Framingham State University. 


Ellen Kilicarslan, Vice President, Family Support

Ellen’s lifelong career has been working with and for people with developmental disabilities. Since 2010 she has held the position of Vice President of Family Support at the Charles River Center. She held similar positions with Cambridge Family and Children’s Services and with Toward Independent Living and Learning. Ellen has also held leadership positions in Residential and Day Habilitation programs at the Charles River Center and at The Arc of South Norfolk. She worked at DDS as the Intake and Eligibility Coordinator and Family Support Manager for the Metro Region from 2006-2008.  

Ellen is a member of the Statewide Family Support Implementation Work Group and an Executive Committee member with Advocates for Autism of Massachusetts (AFAM). She served as a Board member for the Greater Boston Arc and was an original board member of the Autism Alliance of MetroWest. Ellen has a Master of Social Work degree from Boston University.

Ashley Pugliares, Executive Assistant to the President

Ashley joined the Charles River Center in 2008 as a Human Resources Coordinator and was then promoted to Executive Assistant to the President in 2009. A graduate of Becker College, Ashley has a bachelor's degree in Criminal Justice with a concentration in Administration. She is the Executive Assistant because Miracle Worker isn't a title.  


Joy Reed, Chief Operations Officer

Joy joined Charles River Center in 2019 as Chief Operating Officer. She manages the four divisions of Charles River Center: Day Habilitation, Employment and Day, Family Support, and Residential Services.

Prior to joining Charles River Center, Joy worked for 20 years at BAMSI, a private non-profit human services organization in Brockton, Massachusetts that provides services to individuals with developmental disabilities, mental illness, behavioral health and public health needs. Joy began her career as the Director of Day and Residential Services and advanced in her career to become the Executive Vice President/Senior Vice President. In that role, she provided oversight of the daily operations of a large network of programs and services for over 1,000 individuals, employing nearly 1,600 staff. Joy has a Bachelor of Arts in Psychology from Hofstra University and a Master of Education in Mental Health Counseling from Bridgewater State University. 


Hilary Ryan, Vice President, Development

Hilary joined the Charles River Center in 2006 as the Vice President of Therapeutic Day Services, after working over 10 years at a human service agency in Chicago. From 2007 to 2010, she was Vice President of Therapeutic Day Services and Family Support. After a short leave, Hilary returned to the Charles River Center in a new role within the Development Department. In 2014, Hilary became the Director, then Vice President of Development, where she oversees the fundraising efforts and other initiatives of the organization. Hilary holds a bachelor's degree from Indiana University.